Writer appeals to companies: 'Normalize giving celebrity treatment to all paying customers'

Photo credits: Liza Soberano, IG

Days after the series of rant on Twitter of Liza Soberano regarding her complaint with Converge ICT Solutions, the Kapamilya actress recently announced and shared how another internet company named PLDT became her lifesaver and helped her quickly resolved her internet problems.

According to Liza, PLDT went to their house and provided her with the 'best internet' she ever had in the last five years.

"Okay so @pldt came to my house yesterday and hooked me up with the best internet I have ever experienced in my whole 5 years of living in this house. 300 MBPS. What a lifesaver. Lag? I don’t know her," wrote Liza.

Expressing the side of other consumers, well-known writer Krizette Laureta Chu called out the attention of companies to 'normalize' and provide celebrity-like treatment 'TO ALL PAYING CUSTOMERS'.

"I don’t want VIPs (like me for example) to experience inconvenience. What I want is for EVERYONE not to experience inconvenience," she said.


Dear companies,

Let’s normalize giving celebrity treatment TO ALL PAYING CUSTOMERS.

A few weeks ago, I taunted some people about getting my Globe reconnected within one day. But only because a few antis were mocking me and asking Globe to not reconnect me.

Eh petty ako. So I triggered them by rubbing it in their faces. (Also excuse me I went through proper channels, and only later did a person who worked for Globe help me, and I asked na rin to upgrade) PS: Sa bilis ng Globe ko, na asikaso ko Lagi yung pag upload ng halaman videos ko sa FERN HUB, YOU FERN, FERN TUBE.

But the truth is, and pettiness aside, all companies should serve all paying Filipino customers like this.

Liza’s P2,500 a month, for example, is as good as your P2,500 a month. It’s the same money. Her money is not more beautiful than your money.

But the reality is, companies would hastily give attention to VIPs. They are VIPs for a reason.

It’s the capitalist, wealth and celebrity obsessed culture we have—and no celebrity will tell you the truth that they rarely feel the inconveniences normal people go through.

VIPs have their own customer service representatives assigned to them. They don’t have to make reservations. They dangle their celebrityhood and their vast influence as a threat so that companies scramble in panic the moment they complain.

Sabi nga ni Britney Spears, loosely paraphrased: “It’s funny, when I had nothing no one gave me anything. When I had everything, people were trying to give me all these free stuff.”

To be clear: I don’t want VIPs (like me for example) to experience inconvenience. What I want is for EVERYONE not to experience inconvenience.

Maybe companies should just pump up their customer service with funds to add more people so the queue is not long.

PS: And it is not fair for Liza to banner this achievement of getting 300 mbps within a day, when many people are suffering with poor internet connection and customer service that leaves a lot to be desired.

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